My Participant Portal FAQs
Failing to register for an online account may enable cybercriminals to assume your online identity.
Tip: You will not be able to access the portal until you receive the information in the mail.
Once issued, the PRID will be required when contacting the Fund office and will replace the use of the previous AFTRA Retirement Fund Number.
However, for added protection, and to further safeguard your personal identifiable information (“PII”), we recommend that you create a strong password, monitor your account regularly and never share your password with anyone not authorized to access your information.
A. You can contact Participant Services through the new, Help Center page on our new portal. In your message, include the reason for your inquiry and the best telephone number and email to reach you.
Tip: If you already have a portal account, you should sign in and send your message securely from the Help Center page. Doing this will ensure a secure transmission and will provide participant services representatives with additional information and your preferred contact information associated with your record.
A. Earnings information is updated during an automatic nightly refresh. So, if reported earnings are credited to your record today, you should be able to view the new earnings record the following day.
As earnings are reported, processed and credited to your account, that information will be posted and available for viewing within the portal. However, there is a gap from when you perform SAG-AFTRA covered work and when that employer reports your earnings information to the Fund.
If you have questions about how your earnings and contributions are credited ― especially if you perform work for a new employer ― contact SAG-AFTRA's Contracts Division. Visit www.sagaftra.org /Contracts.
Your Pension Summary Earnings Details displays AFTRA-covered earnings reported by employers for the 12 months period from Dec. 1 through Nov. 30 (also referred to as a base year).
A: The delivery method(s) on the portal will only display the telephone number, email address, and/or mailing address associated with the contact information on record with the Fund.
If only one option is displayed, (i.e.; mailing address) it means that the Fund does not currently have a verified email or phone number associated with you record.
If the mailing address is the only option shown, note that for USPS delivery please allow 10-14 calendar days for delivery of your OTP code.
Once you receive your OTP code, and complete the sign-up process, you can sign in to the portal to update your contact information with the Fund.